Processing Orders

These charts are simplified divisions of responsibility in the processing of an order in Sizzle.

Order Placed

• Sizzle Actions
  • Confirmation email sent
  • Vendor notified of new order
  • Sizzle as Merchant of Record, processes the payment.
  • When payment is cleared, Sizzle transmits via ACH to Vendor’s account
• Vendor Actions
  • Process order placement
  • Contact customer as necessary (custom products, etc)
    • Contact is done through Sizzle only
  • Prepare order for shipment
• Customer Actions
  • None required
  • Optional
    • View order
    • Cancel order
    • Contact vendor as necessary (custom products, etc)
      • Contact is done through Sizzle only

Order Shipped

• Vendor Actions
  • Notify Sizzle of shipment
    • Include tracking information as necessary
• Sizzle Actions
  • Notify customer of shipment through Sizzle system
• Customer Actions
  • None required
  • Optional
    • View order
    • Track order
      • Sign up for shipment notifications if desired
        • Sign up directly with shipping company

Order Received

• Vendor Actions
  • Mark item as delivered according to tracking
    • Optional, tracking is not always accurate or available
• Sizzle Actions
  • None required
• Customer Actions
  • Verify order is correct
    • Sizzle must be notified of missing/incorrect order items within XX days
  • Optional
    • Return or replace items
    • Get help for item not received
    • Review product(s)
    • Leave feedback for seller
    • Buy item again

Missing/Incorrect Item(s) in order

• Customer Actions
  • Notify Sizzle of error
• Sizzle Actions
  • Confirm receipt of error
  • Notify Vendor of error
  • Mediate resolution
    • Handle the return/replacement/refund of item(s)
• Vendor Actions
  • Confirm receipt of error
  • Resolve error
    • Offer return/replacement/refund according to terms

Order Item(s) To Be Returned

• Vendor Actions
  • Notify Sizzle of RMA approval
• Sizzle Actions
  • Notify customer of RMA approval
  • Generate return shipping label if necessary
    • Vendor terms may exclude paying for return shipping
• Customer Actions
  • Print return shipping label if necessary
  • Return item according to terms

Order Item(s) Returned

• Vendor Actions
  • Notify Sizzle of return received
• Sizzle Actions
  • Notify customer of return received
• Customer Actions
  • None required

Order Item(s) Replaced

• Vendor Actions
  • Ship new item
  • Notify Sizzle
• Sizzle Actions
  • Notify customer of new shipment
• Customer Actions
  • None required
  • Optional
    • View order
    • Track order
      • Sign up for shipment notifications if desired
        • Sign up directly with shipping company

Order Item(s) Refunded

• Sizzle Actions
  • Issue refund to customer
  • Refund amount will be billed to vendor
    • Will be handled according to terms
• Vendor Actions
  • Refund amount will be billed against account according to terms
• Customer Actions
  • None required