The Sizzle app requires connectivity to the internet for the functionality to work. If you are having issues connecting, it is most likely an internet issue with your device.
If you have ruled out that first consideration, your next option is to quit the Sizzle app and relaunch the app.
If that is still not working, please reboot your device and let it recycle. Then launch the Sizzle app and try again.
If you are still having a problem, please contact us on our website at http://sizzlesells.com